Last updated: May 2018
At DPR Wholesalers Ltd we strive to deliver outstanding products and service, to you. We value your business and, more importantly, your loyalty. We recognise that privacy is an important issue. We have developed this Policy to explain our practices regarding the personal data we collect from you or about you, on this site or via other written or verbal communications, how we use that data and about your privacy rights.
Our Privacy Promise
- To keep your data safe and private
- Not to sell your data
- To give you ways to manage and review your marketing choices.
If you have any questions or concerns about how we use your data or change your mind over how you have previously allowed us to use your data, please email us at firstname.lastname@example.org.
Data We Collect from You and how We Collect It
We collect personal data in a number of ways and for different reasons. We may collect and process the following data about you:
|Means of Collection||Personal Data Collected|
Account Application forms
Social Media Channels
|Your name, address, telephone number email address and the specific data you enter in relation to your enquiry.|
|Business Cards||The information contained on it but likely to be a name, employer’s address or your business’s address, telephone number, email address, position|
|CCTV||To safeguard our premises and stock, and to deter and help prevent crime.|
We only collect and process your personal data when we have a good reason to do so, and only the data that we need in the process of normal business operations. Reasons for collecting and processing your data are as follows:
- Consent – you have given us permission to use your data in a certain way.
- Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract – we need to use your data in the course of normal business with you, to provide you with goods and services.
- Processing is necessary for compliance with a legal obligation – where we have to provide the data to the police or other authority to comply with the law.
- Necessary for the purposes of legitimate interests as assessed and pursued by us, except where such interests are overridden by your interests, rights or freedoms – this includes providing you with marketing, but would also include preventing fraud or other crime, or to collect and recover goods and money owed to us.
Types of Personal Data
We use many different kinds of personal data about you for the following reasons:
|Type of Personal Information||Description|
|Financial||Your financial position, status and history, only so as to legitimately assess credit worthiness.|
|Contact||Where you operate your business and how to contact you.|
|Transactional||Details about payments to and from your accounts with us.|
|Contractual||Details about the products or services we provide to you.|
|Communications||What we learn about you from letters, emails and conversations between us.|
|Public Records||Details about you that are in public records, such as the Electoral Register and information about you that is openly available on the internet.|
|Usage Data||Other data about how you use our products and services.|
|Consent||Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you and what account information you receive.|
Who we Share your Personal Data with
We will only share your personal data with trusted third-party suppliers and legitimate agencies:
- Agents and advisers who we use to help run your customer accounts and services, collect what you owe and explore new ways of doing business.
- HM Revenue & Customs, regulators and other authorities.
- Credit reference agencies.
- Fraud prevention agencies.
- Companies you ask us to share your data with.
Where we store your Data and How we Protect it
Personal data stored or processed electronically is either kept within the EEA, or may be transferred internationally, but only by a secure means to a trusted third party who we have a contractual arrangement with, which requires them to demonstrate and maintain appropriate safeguards and an adequate level of protection, recognised and comparable to that required within the EEA.
Trusted third party providers outside of the EEA include Google LLC.
All physical media is securely retained by DPR Wholesalers Ltd. Within the UK.
How Long We Will Keep Your Data
We will keep your data for as long as is reasonably necessary. This is dependent upon the nature of the data provided.
|Type of Data Subject||Duration Retained|
|Marketing||Personal data will be retained until you unsubscribe and no longer wish to receive our marketing materials, or when you cease to be a customer.|
|Customers||Appropriate personal data will be stored for a maximum period of eight years after we have closed your account or business relationship has ended.|
All personal data that is disposed of by us will be carried out in a secure manner. Paper based files will be securely shredded; electronic copies of data will be permanently deleted from our system, and third parties instructed to do the same.
If you Choose Not to Give Personal Data
We need to collect some personal data by law, or under the terms of a contract we have with you – these data are essential to us having a business relationship.
Other personal data or other uses of personal data, such as for marketing, are collected and used only with your consent, which you have the right to withdraw at any time and would not affect our business relationship with you in any way.
How do we keep your Personal Data secure?
We use appropriate technical and organisational measures to protect the personal data that we collect and process about you. We also only use vendors and third-party suppliers who meet or exceed the same The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data.
We may use your personal data to tell you about relevant products and offers. This is what we mean when we talk about “marketing”.
The personal data we have for you is made up of what you tell us and data we collect when you use our services or purchase products from us.
We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you.
We can only use your personal data to send you marketing messages if we have either your consent or a “legitimate interest”. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
If you do not want us to use your personal data for marketing purposes, please contact us at any time. If you no longer wish to receive any marketing messages, please use the unsubscribe facility, or contact us directly.
You will continue to receive invoices and other essential information about your customer account with us, regardless of your marketing preferences.
Periodically, we may ask you to confirm or update your marketing preferences, to make sure you are happy for us to continue using your data in this way.
Subject Access Request
You can ask us to provide you with a copy of all the personal data that we have for you at any time. We may charge a small fee to do so, to cover our costs. If you would like to make a ‘subject access request’ please write to Data Protection Officer, DPR Wholesalers Ltd, 17 Suez Road, Enfield, Middlesex, EN3 7SN.
Right to Erasure or to be Forgotten
You have the right to request that we delete all the personal data that we hold about you. Some data cannot be deleted for legal or contractual reasons, but obviously we will fulfil your request where we are able to do so.
Right to Rectification
In circumstances where you believe that the personal data that we hold about you is incorrect, please advise accordingly and we will update our records within one month (or two months if your request is complex).
Right to Restrict Processing of Data
You have the right to restrict the processing of your personal data in certain circumstances, i.e. you may request to limit the way we use it.
Links to Other Websites
Our website may contain links to other websites. These websites will have their own privacy policies for which we do not accept any responsibility. This policy does not extend to your use of any other website or to any data you may provide or may be collected by any other website.
Changes to this Policy
This policy may change at any time. You should check this page periodically in order to ensure that you are aware of any changes. If we make any substantial changes we will notify by email if you have consented or by posting to our news section of our website.
How to Complain
In the first instance, please let us know if you are unhappy with how we have used your personal data. You can contact us at email@example.com or write to Data Protection Officer, DPR Wholesalers Ltd, 17 Suez Road, Enfield, EN3 7SN.
If you are unhappy with our response or for any other reason, you always have the right to complain to the Information Commissioner’s Office at https://ico.org.uk Find out on their Website how to report a concern.
Data Collection and Use
We are the sole controller of the personal data we collect. We never sell, share, or rent this data unless we first disclose the fact in this privacy statement, we make you aware of what we are doing with your data, and we obtain your consent if needed.
If you send us a message using one of our feedback forms we may collect your name, email address and comments. At your option we may also collect your telephone number, address and postal code. This data is only used by us to contact you regarding the subject of your message.