Privacy Policy

DPR Wholesalers Ltd

PRIVACY POLICY  

Last updated: May 2018

This privacy policy (“Policy”) applies to DPR Wholesalers Ltd registered company number 9215195.

 

At DPR Wholesalers Ltd we strive to deliver outstanding products and service, to you. We value your business and, more importantly, your loyalty. We recognise that privacy is an important issue. We have developed this Policy Statement to explain our practices regarding the personal information we collect from you or about you on this site or via other written or verbal communications, how we use that data and about your privacy rights.

Our Privacy Promise

We promise:

  •     To keep your data safe and private
  •     Not to sell your data
  •     To give you ways to manage and review your marketing choices.

If you change your mind you can update your preferences by contacting us at sales@dprwholesalers.com

Data Protection 

For the purpose of all data protection legislation applicable to it, DPR Wholesalers Ltd is the data controller of your personal data.

Information We Collect from You and how We Collect It

We collect personal data in many ways. The personal data collected will be determined by the method used to collect it. We may collect and process the following information about you:

Means of Collection Personal Data Collected
Enquiry forms

Account Application forms

Social Media Channels

Your name, address, telephone number email address and the specific information you enter in relation to your enquiry
Business Cards The information contained on it but likely to be a name, employer’s address or your business’s address, telephone number, email address, position

The General Data Protection Regulations say that we can use your personal data when we have a proper reason for so doing and that we must have one or more of the following reasons:

  • To fulfil a contract, we have with you
  • When it is our legal duty
  • When it is in our legitimate interests – i.e. we have a business or commercial reason to use it
  • When you consent
What we use your Personal Information for

 

Our Reasons
·       To manage our relationship with you or your business

·       To develop new ways to meet our customers’ needs and to grow our business

·       To develop and carry out marketing activities

·       To study how our customers, use our products

·       Your consent

·       Fulfilling contracts

·       Our legitimate interests

·       Our legal duty

 

·      To develop and manage our brands and products ·       Fulfilling contracts

·       Our legitimate interests

·      Our legal duty

·       To deliver our products to you

·       To collect and recover money that is owed to us

·       Fulfilling contracts

·       Our legitimate interests

·       Our legal duty

·       To detect, investigate and seek to prevent financial crime

·       To manage risk for us

·       To obey laws and regulations that apply to us

·       To respond to complaints and seek to resolve them

·       Fulfilling contracts

·       Our legitimate interests

·       Our legal duty

·       To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning communications,

·       To exercise our rights set out in agreements or contracts with you

·       Our legitimate interests

·       Our legal duty

Types of Personal Information

We use many different kinds of personal information about you for the following reasons:

Type of Personal Information Description
Financial Your financial position, status and history.
Contact Where you operate your business and how to contact you.
Transactional Details about payments to and from your accounts with us.
Contractual Details about the products or services we provide to you.
Communications What we learn about you from letters, emails and conversations between us.
Public Records Details about you that are in public records, such as the Electoral Register and information about you that is openly available on the internet.
Usage Data Other data about how you use our products and services.
Consent Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you and what account information you receive.

 Who we Share your Personal Information with

We may share your personal information with companies within the DPR Wholesalers Ltd and also these organisations:

  • Agents and advisers who we use to help run your customer accounts and services, collect what you owe and explore new ways of doing business
  • HM Revenue & Customs, regulators and other authorities
  • Credit reference agencies
  • Fraud prevention agencies
  • Companies you ask us to share your data with
  • SendInBlue (Email Marketing Platform)
  • Names.co.uk (Hosting Provider and Technical Support)

Where we store your Information and How we Protect it

We store and retain information in the United Kingdom. We retain your personal data in various forms:

Type of Storage Protection
Paper Customer files are stored in secure cabinets.
Electronic copies We store all customer information in our client management system which is held securely on our servers

Transfer

We will not transfer your data outside of the United Kingdom without seeking your prior written consent. We take responsibility for the security of information in our possession. However, we cannot guarantee the security of information in transit to us electronically as transmission of information via the internet is not completely secure or under our control.

How Long We Will Keep Your Information 

We will keep your information for as long as is reasonably necessary. This is dependent upon the nature of the information provided.

Type of Data Subject Duration Retained
Marketing Personal data will be retained until you unsubscribe and no longer wish to receive our marketing materials
Customers Appropriate personal data will be stored for a period of eight years or such period we deem appropriate after we have closed your account or business relationship has ended

All personal data that is disposed of by us will be carried out in a secure manner. Paper based files will be securely shredded; electronic copies of information will be permanently deleted from our system.

If you Choose Not to Give Personal Information

We may need to collect personal information by law, or under the terms of a contract we have with you.

If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations or doing business with you. It may also mean that we cannot perform services needed to run your accounts or policies. It could mean that we cancel a product you buy from us.

How do we keep your Personal Data secure? 

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

Marketing

We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about “marketing”.

The personal information we have for you is made up of what you tell us and data we collect when you use our services or purchase products from us.

We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you.

We can only use your personal information to send you marketing messages if we have either your consent or a “legitimate interest”. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.

You can ask us to stop sending you marketing messages by contacting us at any time and unsubscribing.

We must stop processing your personal data for direct marketing purposes as soon as we receive an objection from you.

Whatever you choose, you will still receive invoices and other important information about your customer account with us.

We may ask you to confirm or update your choices, if you purchase any new products with us in future. We will also ask you to do this if there are changes in the law, regulation or the structure of our business.

Your Rights

Subject Access Request

Data protection legislation provides individuals with the right to see what information organisations hold about them. This is known as a ‘subject access request’. If you would like to make a subject access request please write to The Data Protection Officer, DPR Wholesalers Ltd, 17 Suez Road, Enfield, Middlesex, EN3 7SN.

Right to Erasure or to be Forgotten

You may have the right to request that we delete the information that we hold about you. This doesn’t apply in all circumstances, in particular, those in which we may require your information to enable us to comply with a legal or compliance obligation.

Right to Rectification

In circumstances where you believe that the information that we hold about you is incorrect, please advise accordingly and we will update our records within one month (or two months if your request is complex).

Right to Restrict Processing of Data

You have the right to restrict the processing of your personal data in certain circumstances, i.e. you may request to limit the way we use it.

Links to Other Websites

Our website may contain links to other websites. These websites will have their own privacy policies for which we do not accept any responsibility. This policy does not extend to your use of any other website or to any information you may provide or may be collected by any other website.

Changes to this Policy

This policy may change at any time. You should check this page periodically in order to ensure that you are aware of any changes. If we make any substantial changes we will notify by email if you have consented or by posting to our news section of our website.

How to Complain

Please let us know if you are unhappy with how we have used your personal information. You can contact us at sales@dprwholesalers.com or write to the Data Protection Officer at DPR Wholesalers Ltd, 17 Suez Road, Enfield, EN3 7SN.

You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk Find out on their Website how to report a concern.

Data Collection and Use
We are the sole owner of any information we collect. We never sell, share, or rent this information unless we first disclose the fact in this privacy statement.
If you send us a message using one of our feedback forms we may collect your name, email address and comments. At your option we may also collect your telephone number, address and postal code. This data is only used by us to contact you regarding the subject of your message.
Cookies
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